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Frequently Asked Questions

  • My hybrid battery has failed, what are my options?

    In most cases, the best option is to install one of our replacement batteries designed specifically to fit your vehicle. We manufacture these batteries and guarantee that they will fit your vehicle and provide years of trouble free operation. In some cases, another option is to have us perform a reconditioning and repair service on your hybrid battery. Based on our years of experience we can help determine if your battery needs to be replaced or is a candidate for repair.

  • I don't want to install the battery, can you install it for me?

    Yes, if you are able to bring the car to our facility we will install the battery for you at no extra charge. We also offer a mobile installation service in many parts of the U.S., or we can refer you to a local auto repair facility that can install it for you with our white glove service.

  • What is your re-manufacturing process?

    We only use the best components in our remanufactured batteries to ensure a quality product built to last many years. We remanufacture our batteries by emptying out the old components from the core batteries we receive to make an empty case. We then fill the case with a new set of cells from inventory. Using state of the art computerized testing software along with our own custom hardware to test hundreds of components individually. We then balance and re-test the remanufactured pack before installing or shipping it for the customer.

  • What is hybrid battery reconditioning?

    The best way to prolong the life of your battery before it actually fails is to perform preventative maintenance, known as battery reconditioning. Our reconditioning service is recommended for vehicles with over 75,000 miles, or when your gas mileage has noticeably decreased. Reconditioning will immediately improve the performance of the battery and significantly extend the life of your battery pack. Our reconditioning service is performed in our shop and takes about 2-3 days.

  • I see that Best Hybrid Batteries offers repair services for hybrid batteries. How do I know if my battery can be repaired instead of needing to be replaced?

    We can recondition and repair many hybrid batteries, but in some cases battery reconditioning and repair may not be the best solution. If you would like to know if reconditioning and repairing your battery is an option please call in and discuss this with one of our specialists.

  • How does our warranty compare to the warranties offered by the dealer?

    Batteries purchased at the dealership are warrantied for one year, while our hybrid batteries carry a 3 year warranty.

  • Does the warranty differ based on the battery ordered?

    No, although some other companies remanufacture different levels of battery quality for a single vehicle, at Best Hybrid Batteries we believe in a different approach. Each battery we manufacture represents who we are, and our mission is to build "Only The Best" hybrid battery packs for our customers each time - because that is what you deserve.

  • What is the warranty on your re-manufactured batteries?

    We confidently offer the best warranties in the business. We guarantee our replacement batteries for 3 years with unlimited mileage. Our hybrid batteries are built to last with the latest technology available anywhere in the world today. Please read our complete warranty policy for more information. 

  • When can I expect to receive my battery?

    All orders for in-stock products will ship the next business day from our warehouse, and depending on your location will arrive within 1-4 business days. Select products listed as not in-stock simply require assembly prior to shipping and will ship within three business days of the order date.

  • What is the average ship time?

    The average time for delivery is 2 days, but may be shorter or longer depending on your location.

  • What if my shipment is damaged in transit?

    We take every precaution to prevent this, but In the event that the product is damaged during shipping please notify the shipper and Best Hybrid Batteries and we will work with you to resolve the issue as quickly as possible without any cost to you.

  • How will my order ship?

    We ship our batteries in a re-usable packaging via ground shipping. All shipping includes a pre-paid return label to ship the core back in the same packaging.

  • Are Hybrid Batteries dangerous to ship?

    No, these batteries are completely safe to ship via ground shipping.

  • What forms of payment do you accept?

    We accept Master Card, Visa and most other major credit and debit cards. You also may pay by PayPal.

  • Do you accept checks?

    We currently do not accept personal checks. If you are a business, school, or government agency, please contact us for other payment options.

  • Is there sales tax?

    Orders shipped to addresses in Illinois will be charged Illinois state sales tax of 8.75%, unless you provide us with a tax exempt form at the time of your order or we have one on file. If you don't live in the state of Illinois, and your state has a use tax, it is your responsibility to pay the use tax.

  • Is shipping included in the price of the battery?

    Outbound shipping of your battery purchase is not included in the price of the battery, but we do include a pre-paid label for return shipping of the core battery. Shipping costs will be displayed at check out.

  • Do you offer financing for purchases?

    Yes, we do offer financing through our electronic payment providers. If this is something you are interested in please contact us so that we can arrange it for you.

  • Do I have to pay a Core Charge? How does that work?

    Our battery prices include exchange or your old core battery when you purchase our replacement battery. If we are installing the replacement battery for you, there will not be a core charge. If we are shipping your replacement battery, we do add a $500 refundable core charge. If you were to send us your core battery first this would not be necessary. All core charges are refunded upon receipt of your core.

  • Why do you want my old battery?

    We use the case and other accessories from the old battery to remanufacture battery packs. If you want to keep your old battery you, the core deposit made at the time of purchase will not be refunded.

  • Can I cancel or return my order once it is placed?

    Best Hybrid Batteries is committed to 100% customer satisfaction. If you are unsatisfied in any way, you may return your purchase within 30 days of the original purchase date. No questions asked, and no restocking fees. To request a return please follow the terms and procedures of our Return/Refund policy.

  • What is the average lead time?

    The majority of our products are in stock and are ready to ship the next business day.

  • What if my battery is not in stock when I’m ready to order?

    Please place the order anyway. This will allow us to start assembly of your product and it will be ready to ship in 1-3 business days.

  • Do you offer local pick up?

    Yes, if you would like to pick up directly from our warehouse please select that option during check out. 

  • What if I receive my order and it’s the wrong battery?

    If we were to send you the wrong battery, please notify us immediately and we will work with you to send the correct battery as soon as possible at no cost to you.

  • How do I know if my battery needs to be replaced?

    The first step is to get the diagnostic trouble codes (DTCs) on the car at the dealer, a competent mechanic, or even for free at a local auto parts store. You can then research the codes online or call us and we can help interpret what the codes mean. When the battery fails several lights will turn on on the dashboard and the engine will be working more than usual. The battery indicator on the dash may go from full bars to one and back again rapidly.

  • What is the typical hybrid battery life?

    The typical lifetime of a hybrid battery is approximately 7 years, although it can vary based on several factors such as driving habits and temperature

  • Should I recondition, repair, or replace my hybrid battery?

    Reconditioning is a process for rejuvenating your hybrid battery before it fails.We recommend reconditioning for all hybrids with over 75,000 miles, or for those experiencing a significant decrease in gas mileage. It takes approximately 2 to 3 days, and can vastly increase the life of your battery.

    Once your hybrid battery fails, the only two options are repair or replacement. Repair is less expensive, but it can take up to 7 days, depending on the extent of the problem. Also, depending on exactly what is wrong, a repair may only be a Band-Aid solution to buy a little more time before replacement. Our techs will discuss the specifics of your situation with you and make a professional recommendation.

    Our battery replacement service is the best choice for those who need to get back on the road quickly, and do not want to worry about the battery failing in the near future. We can deliver and install a new battery within 1 business day, and our new batteries carry a full replacement warranty.

  • Does hybrid car maintenance cost more than standard car maintenance?

    Routine maintenance and minor repair costs are generally no higher for a hybrid than for a traditional vehicle. In fact, these costs can often be lower. The hybrid system shuts down the engine when idling or driving at low speeds, saving wear and tear on the engine and extending the time between oil changes. In addition, the regenerative braking system tends to protect the brakes and brake pads, allowing more time and mileage to elapse between replacements.


    Hybrid systems are generally maintenance free, with a few minor exceptions. Of course, the tradeoff is that hybrid batteries are expensive. If yours happens to die after the warranty expires, you could be looking at a large repair bill.

  • How often do hybrid batteries need to be replaced?

    The typical hybrid battery has a manufacturer's warranty to at least 8 years and 100,000 miles. Real-world studies show that in some cases, hybrid batteries can last to 200,000 miles. It is possible that you might never need to change your hybrid battery at all.


    Nonetheless, real-world studies also show that battery performance tends to degrade well before 100,000 miles. Some batteries fail altogether, while others show a significant decline in performance. Having your battery reconditioned after 50,000 miles can improve its efficiency and make failure significantly less likely to occur.

  • Is it safe for me to replace my hybrid battery myself?

    Yes, if you follow the recommended steps in the correct order it is safe for you to perform the removal and installation or your hybrid battery.

  • How long does it take to remove my battery and install the replacement?

    For most cars it should take about an hour or two for removing the core battery and installing the replacement. We have step-by-step instructions available for each vehicle, including a list of necessary tools.

  • Does Best Hybrid Batteries supply installation instructions for my battery?

    Yes, we have step by step instructions and video guides showing exactly how to perform the removal and installation of your hybrid battery.

  • How do hybrid batteries and their disposal affect the environment?

    With so many hybrid vehicles on the road today we have a responsiblity to make sure the batteries in these vehicles are disposed of properly. The battery types found in most hybrid vehicles should not be disposed of in a traditional landfill in order to avoid contaminating the soil and water for future generations. These batteries can be recycled to properly dispose of them.

  • How does Best Hybrid Batteries insure best environmental practices?

    In 2016, Best Hybrid Batteries recycled over 5,000 pounds of spent batteries to ensure that they were properly handled. We have a recycling program for properly disposing of all used batteries. Our recycling partner dismantles the batteries and extracts all of the metals from within the battery and re-uses the metals to manufacture new batteries.

  • How do your batteries compare to the batteries sold by the dealer?

    The batteries that we offer are significantly less expensive, have longer warranty periods, and have equal performance to the batteries sold by the dealer.

  • How does our warranty compare to the warranties offered by the dealer?

    Batteries purchased at the dealership are warrantied for one year, while most of our batteries carry a 3 year warranty.

  • Are remanufactured hybrid batteries lower priced because they are lower quality?

    No, our batteries are in like new condition and we are confident that they will provide many years of trouble free operation.

  • How long can I expect my Best Hybrid Battery last?

    We expect our hybrid batteries to last 5 years or longer in most cars. It really depends, however, on many factors that are difficult to predict. We give our products the strongest warranty in the industry and will be here to support you should anything happen.